Children's Park is a joyful sea for children's minds. It's an urban family entertainment center. It's a warm and colorful family port.
Children of different ages, different living atmospheres and different personalities play together and exercise their emotional intelligence and social skills, which greatly promotes the development of intelligence.
At the same time, when the passenger flow is concentrated during holidays, there will often be minor conflicts between the children competing for toys, fighting for sites and colliding with each other.
However, the beloved parents are often not very calm. Because of the "care calf" eager to ignore such a "small conflict", children often "small conflict" evolved into a "big conflict" between parents.
It has caused obstacles to the normal operation of the park, and even seriously affected the feelings of many customers.
Many years of practice summed up a brilliant idea for dealing with such a problem.
Such a "desperate" customer is still a small number of people. In similar situations, our own employees as intermediaries must be the first time to separate customers. They must be directed to the office or outside the park.
At the same time, the major events call 911, or call the mall security in time, because sometimes the employees in the park are little girls, and there will be "no support" to prevent bigger accidents.
It is not easy to comment on the customer's right and wrong, and persuade: it is mainly from not to frighten the child, to pay attention to the child's mood to persuade and comfort.
In addition to the gate posts and cashiers, employees should be all in the past. Most of them are imposing and conducive to dealing with things. At the same time, our employees must have children to soothe their baby's feelings.
After a timely summary, discuss how to deal with the problem more timely and record it in time. Each incident is different, summed up a lot, as a safety management measures training for every employee!